Website Maintenance Services That Keep Your Site Running
Website maintenance is the ongoing upkeep of a live site: updates, security patches, monitoring, bug fixes and small content changes. We provide it for ecommerce stores and business websites, whether we built them or not, so someone who knows the codebase is already watching when something breaks.
Let's TalkWhat does website maintenance include?
Proactive Updates & Security Patching
Keeping your CMS, application code, plugins, and dependencies current, so known vulnerabilities get closed before they turn into incidents.
Uptime & Error Monitoring
Watching for outages, broken pages, and failing background jobs, so problems surface to us before your customers find them.
Fast Bug Fixes
Diagnosing and resolving issues in existing functionality without treating every fix as a fresh discovery project.
Small Requests & Content Changes
Content updates, layout tweaks, and small feature additions handled by a team that already knows your codebase.
Performance Checks
Periodic reviews of load times and server health, so slow creep gets caught before it costs you traffic or conversions.
Taking Over Website Support from Another Developer
Picking up a site from a previous developer or agency, whatever state it's in, and bringing it to a maintainable baseline.
We also build modules, plugins and integrations for the platform you run, plus custom features and one-off fixes, on request.
Website maintenance vs managed hosting: what is the difference?
Hosting covers the server layer: the machines, operating system, CDN, backups and server-level patching your site runs on. Maintenance covers what runs on top of it: your application code, CMS, plugins, dependencies and content, along with monitoring, bug fixes and small changes.
The two work well together because problems rarely respect the boundary. When we run both, a plugin update that breaks the site and a server fault are diagnosed by the same people. We agree what is covered up front.
How do you maintain an ecommerce store?
An online store needs everything a business site does, plus care for the parts that touch revenue: checkout and payment modules, shipping and tax rules, product and stock data, and the scheduled jobs that keep the catalog in sync. We keep the platform and its modules current, watch for outages, broken pages and failing background jobs, and fix problems in existing functionality without treating each one as a new project.
We maintain PrestaShop stores first, and other ecommerce platforms on request, and we take stores over from other developers after reviewing what is already there.
How does website maintenance work?
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Codebase Review
We review your current stack, hosting, and any existing issues first, so we understand what we're maintaining before we touch anything.
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Maintenance Plan
We agree on what's covered under the retainer versus billed separately, so there's no ambiguity about scope later on.
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Ongoing Care
Updates, monitoring, and fixes happen on a regular cadence, with a message to you when something needs your input or approval.
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Requests As They Come Up
New requests get logged, scoped, and handled without you having to re-explain your setup every time something comes up.
Who needs website maintenance and support?
You'll get the most from this service if any of the following sounds like you:
- Running a live site with no one currently responsible for keeping it updated and secure
- Tired of chasing down a freelancer or agency that built the site and has since gone quiet
- Want a technical partner already familiar with the codebase before something breaks
- Making small content or feature requests regularly and don't want to re-scope every time
- Inherited a site from a previous developer and need someone to take it over confidently
- Want proactive maintenance instead of only paying for emergency fixes after something fails
Which sites do we maintain long term?
Citimarine Store
A marine-supplies ecommerce store we built and have continuously operated for 3.5+ years — the same long-term relationship a maintenance retainer is built around.
Capital Business Solutions
A Laravel platform we've supported for 1.5+ years and kept on current major releases. Today it runs Laravel 13, Filament 5, Livewire 4 and PHP 8.5.
Common Questions
What is covered by a maintenance retainer, and what is billed separately?
Exactly what's covered depends on your site and stack, so we scope it with you upfront. Routine upkeep such as software and security updates, monitoring, small fixes and periodic performance checks sits under the retainer; larger pieces of work are agreed and billed separately. That way there's no ambiguity about which is which.
What can I expect in terms of response times?
We communicate through messengers like Telegram rather than ticket queues, which keeps things fast in practice. That said, we don't publish fixed SLA numbers or guaranteed response times. For a genuinely urgent issue, message us directly and we'll prioritize it.
Which platforms and stacks do you support?
We maintain PrestaShop stores, Laravel and Filament applications and custom-built sites. That covers ecommerce website maintenance for online stores. WordPress sites have their own maintenance page, linked under related services. We scope each engagement around what you're actually running. If you're unsure whether we cover your setup, tell us what it is and we'll give you a straight answer.
What's the difference between a one-off fix and an ongoing retainer?
A one-off fix addresses a single issue with no ongoing commitment on either side. A retainer means we stay engaged — reviewing, updating, and monitoring on a regular basis, already familiar with your codebase whenever something needs attention. You can start with a single fix and move to a retainer later if ongoing cover makes sense.
How does taking over website support from another developer work?
We start by reviewing what's already there — the codebase, hosting setup, and any documentation — before touching anything live. We flag risks and quick wins, stabilize whatever needs it, and take over maintenance from that baseline. Taking over an existing site is something we're set up for.
Which services pair with website maintenance?
Managed Hosting Services
Managed hosting in your own account, with monitoring, backups, and server-level patching.
Ecommerce Development
Store builds, upgrades and ongoing support across ecommerce platforms.
PrestaShop Development
Custom PrestaShop modules, themes, upgrades, and performance work for stores that run on it.
Hire a PrestaShop Developer
Engage a PrestaShop developer for a project, a retainer or on-demand work.
WordPress Maintenance
Updates, backups, security and fixes for a live WordPress site.